Data deletion

Clients of the Oanie platform can connect external service accounts — including Facebook, Instagram, WhatsApp (Meta) and Google — to their client portal. Once connected, we store an access token and the content the portal needs (e.g. messages, lead-form submissions, reviews, calendar events).

This page explains how to delete that data — instantly by yourself, or via a full deletion request.

In your client portal go to: Settings → Connections → pick the service → Disconnect.

Disconnecting immediately deletes the stored access tokens for that service. Mirrored content (e.g. messages shown in the inbox) is removed according to your client account's retention policy.

To request full deletion of all data tied to your account or a connected service, email privacy@oanie.com — include your business name and the connected account (e.g. your Facebook Page name).

We confirm completion within 30 days. Deletion is free of charge.

If you remove our app in your Facebook settings and choose to delete your data, Facebook sends us an automated deletion request. We honour it automatically: we disconnect every connection tied to your account and delete the stored tokens.

Facebook will show you a confirmation code and a link to this page — open the link to see the status of your request below.